Shipping policy
How we ship
We roast every Wednesday and ship within days, so your coffee reaches you inside the window when it actually tastes its best. Orders are processed within 1-3 business days of your roast date.
Where we ship
United States, Canada, and the European Union.
United States
- Free shipping on orders of 2 lb or more
- Standard shipping: $7.50 under 2 lb
- Delivery: 3-5 business days after dispatch
Canada
- Free shipping on orders of 2 lb or more
- Rates under 2 lb are calculated at checkout based on weight and destination
- Delivery: 5-10 business days after dispatch
European Union - Zone 1
Austria, Belgium, France, Germany, Luxembourg, Netherlands
- Free shipping on orders of 1.4 kg or more
- Standard shipping under 1.4 kg
- Delivery: 7-14 business days after dispatch
European Union - Zone 2
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Free shipping on orders of 1.4 kg or more
- Standard shipping under 1.4 kg
- Delivery: 7-14 business days after dispatch
No customs. No duties. No surprise charges.
We fulfil every order inside the region it ships to. EU orders ship from within the EU, Canadian orders ship from within Canada, and US orders ship from within the US. Nothing crosses a border on its way to you.
That means no import duties, no customs fees, and nothing to pay on delivery. The price you see at checkout is the price you pay.
We are not responsible for delays caused by weather or carrier issues beyond our control.
Tracking
You will receive a tracking link by email as soon as your order ships. If your tracking has not updated after 5 business days, email us and we will chase it.
Lost, delayed or damaged orders
If your order arrives damaged or does not arrive at all, contact us at support@wolfmilkcoffee.com within 30 days of the expected delivery date and we will make it right.
Incorrect addresses
Please double-check your shipping address at checkout. We can update an address before an order ships, so email us straight away. Once an order has shipped we cannot reroute it, and orders returned to us due to an incorrect address may incur a reshipping charge.
Subscriptions
Subscription orders ship on the same weekly roast cadence. You can skip, pause, reschedule, or cancel at any time from your account, with no email or phone call required.
Questions
Email support@wolfmilkcoffee.com and a human will answer.
Prices and VAT
All prices shown to customers in the European Union include VAT. The price displayed at checkout is the total amount you pay, inclusive of tax. There is nothing further to pay on delivery.
Prices for customers in the United States and Canada are shown exclusive of any sales tax, which is calculated and displayed at checkout where it applies.
If your order has not arrived
Please contact us within 14 days of dispatch if your order has not turned up. Telling us early lets us trace the parcel and, where necessary, file a claim with the carrier while their reporting window is still open. We will replace or refund a genuinely lost order either way.
Risk of loss
Risk of loss and damage passes to you when you, or a third party indicated by you other than the carrier, take physical possession of the goods.